Job Description

Responsibilities

  • Recruit, train, and develop a high-performing team of Field Service Engineers.
  • Motivate and empower team members to achieve service excellence and business objectives.
  • Ensure superior customer experience and satisfaction across all service interactions.
  • Conduct regular customer meetings to review service metrics and identify opportunities for improvement.
  • Ensure compliance with all service delivery and administrative processes.
  • Provide up-to-date product support and training to the team.
  • Collaborate with Sales, Support, and internal teams to drive customer success.
  • Achieve after-sales revenue targets and contribute to annual business goals.
  • Translate service data into actionable insights for continuous improvement.

    • Qualifications

  • BS/BA in Chemistry, Biology, Engineering, or related scientific field (or equivalent experience).
  • Bilingual lang...

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