Job Description

Overview

The District Service Manager is responsible for leading and managing a team of Field Service Engineers who deliver exceptional service and support for Waters’ innovative product suite, including LC, LC/MS, HPLC/UPLC, and SFC systems. This role ensures operational excellence, customer satisfaction, and revenue growth within the assigned district. The manager will recruit, develop, and coach team members while fostering a culture of accountability and continuous improvement.

Waters Corporation is currently seeking a highly skilled, motivated professional to join our world-leading Field Services Organization managing a service team based in the Montreal, QC and Toronto, ON areas.

Responsibilities

  • Recruit, train, and develop a high-performing team of Field Service Engineers.
  • Motivate and empower team members to achieve service excellence and business objectives.
  • Ensure superior customer experience and sat...

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