Job Description

This role is responsible for co-ordinating between Old Mutual and Ecobank on all New Business On-Boarding, Claims, Surrender/ Withdrawal and Customer Complaints from Ecobank branches. The role utilizes knowledge of Old Mutual’s policy administration / product / process to resolve technical and complex problems, usually in support of administrative queries / issues. The incumbent is individually accountable for achieving results through own efforts and others.
Duties

  • This role functions as a subject matter expert in a specific field of policy administration / product / process.

  • Often acts as a point of escalation for matters with higher level of complexity than those handled by Administration Specialists.

  • Often acts as a consultant with decision making of operational and or tactical importance (premium collections for new and existing policies, claims administration, customer retention etc).

  • This role functions as a coor...

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