DISTRIBUTION SUPERVISOR

Key Roles and Responsibilities

• Delivery Productivity Management
• In‑trade coaching with errant offenders on MBFU, refusals and OODD
• Ensure delivery modes are adhered to and continuously seek opportunities to pursue cheaper modes
• Verify master data for accuracy
• Carry out in‑trade owner‑driver standard verification
• Adhere to the market visit plan with in‑trade presence at a minimum of four days a week, ensuring compliance with SOPs and OWDs and closing gaps where necessary
• Quality Management:
  • Ensure quality procedures are clear in the route delivery execution process and that employees follow them
  • Ensure all employees understand the customer complaint process; KPIs are tracked and action plans are in place to improve results
  • Track consumer complaints and GOPS, and implement improvements
  • Train and equip the driver base to identify quality‑related issues and apply correct handling met...