Job Description

Key Purpose

Drive a consistent service level by ensuring superior POC execution of the delivery process while executing our competition strategy responsibly. Grow profitability by exploiting delivery mode opportunities.

Delivery Productivity Management

  • In‑trade coaching with errant offenders on MBFU, refusals and OODD
  • Ensure delivery modes are adhered to and continually look for opportunities to pursue cheaper modes
  • Master data verified for accuracy
  • Carry out in‑trade owner driver standard verification
  • Adherence to market visit plan with in‑trade presence minimum of four days a week, ensuring adherence to SOPs and OWDs, opening the gap where necessary

Quality Management

  • Ensure quality is clear in the route delivery execution process and people know and follow it
  • Ensure all employees understand the customer complaint process. Process is in place, KPI is tracked and t...

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