Job Description
**Stericycle is now part of** ** ** **WM.** ** ** To learn more about WM's acquisition of Stericycle, CLICK HERE (https://investors.wm.com/news-releases/news-release-details/wm-completes-acquisition-stericycle) to read the press release.
I. Job Summary
Under immediate direction, the Dispatcher provides timely response of customer inquiries up to and including pick-ups, schedules, product orders, etc., and all other aspects of a customer's needs. Dispatches vehicles on a pre-set route for each driver daily in the interest of efficient customer service.
II. Essential Duties and Responsibilities
+ Assist Customer Service with customer requests (SFDC cases), route changes, rescheduling for pickups/missed stops
+ Provides highest level of customer service to all customers in line with Customer 1st objectives
+ Monitor, process, and escalate SFDC cases to supervisor
+ Assist walk-in customers
+ Assists drivers with problems/issues as issue...
I. Job Summary
Under immediate direction, the Dispatcher provides timely response of customer inquiries up to and including pick-ups, schedules, product orders, etc., and all other aspects of a customer's needs. Dispatches vehicles on a pre-set route for each driver daily in the interest of efficient customer service.
II. Essential Duties and Responsibilities
+ Assist Customer Service with customer requests (SFDC cases), route changes, rescheduling for pickups/missed stops
+ Provides highest level of customer service to all customers in line with Customer 1st objectives
+ Monitor, process, and escalate SFDC cases to supervisor
+ Assist walk-in customers
+ Assists drivers with problems/issues as issue...
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