Dispatch Support Specialist (Dayshift)

Are you detail-oriented, customer-focused, and passionate about logistics? Join our team as a Dispatch Support Specialist and play a key role in ensuring efficient delivery operations while providing exceptional support to customers and drivers.

Key Responsibilities

• Dispatch deliveries across assigned markets and create efficient routes based on driver schedules, customer needs, and service level agreements.
• Manage daily dispatch operations using the company's dispatch system.
• Communicate with customers via phone and email to resolve concerns promptly while maintaining a professional and courteous approach.
• Handle customer inquiries and tickets through Dialpad and Zendesk.
• Coordinate closely with drivers by providing timely updates, instructions, and operational support.
• Monitor delivery performance and help achieve on-time delivery metrics of 90% or higher.
• Provide regular feedback to Operations leade...