Dispatch Supervisor

JOB SUMMARY


This role is responsible for overseeing the daily activities and functions of the department. Key responsibilities include training, supervising, and supporting employees who handle service call intake, dispatching, and customer service functions within Business Operations.


Supervises: Department staff

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ESSENTIAL FUNCTIONS

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  Manage the daily activities of employees in dispatching, service call intake, data entry, and customer service.
  
  
  
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  Coordinate and schedule all maintenance visits across the organization.
  
  
  
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  Maintain strong relationships with both internal and external stakeholders, including administrative teams, sales, field personnel, and management.
  
  
  
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  Develop, update, and maintain processes, procedures, and documentation for assigned funct...