Dispatch Specialist

Position Summary:

The Dispatch Specialist is responsible for coordinating and managing the efficient movement of freight, ensuring timely deliveries while maintaining strong communication with drivers, customers, and internal teams. This role involves scheduling shipments, tracking loads, resolving transit issues, and optimizing routes to maximize efficiency.

Responsibilities

• Answer incoming calls as they arrive on the Night Dispatch queue

• Perform check calls as by the client's Account Executives

• Provide timely and efficient updates to Account Executives as they become available

• Use effective listening skills to collect required information and/or to identify potential conflicts

• Practice professional phone etiquette; provide excellent customer service to customers and carriers

• Troubleshoot problem loads and resolve issues pertaining to delays, accidents, pickup/delivery ...