Dispatch & Delivery Operations Specialist

Duties & Responsibilities

• Manage the dispatch desk and the daily dispatch schedule.
• Coordinate customer collections, deliveries and third-party transport providers.
• Keep customers informed on order status, collection readiness and delivery times.
• Work closely with warehouse packers to prioritise, pick and release orders.
• Verify completed orders against sales documentation before dispatch.
• Prepare delivery notes, waybills, proof-of-delivery (POD) and other dispatch documentation.
• Capture all dispatch transactions accurately and timeously on the ERP system.
• Monitor outstanding dispatches and follow up on delayed orders.
• Resolve dispatch-related queries with customers and internal departments.
• Support stock control, cycle counts and overall inventory accuracy.