Job Description

The full job description covers all associated skills, previous experience, and any qualifications that applicants are expected to have.

Dispatch Coordinator II

US-NJ-Burlington

Job ID: 34551
Type: Full-Time

of Openings:

1
Category: Customer Service/Support

CUSA Burlington Office

About the Role

Monitors customer service dispatch requests and dispatches technicians in a timely manner. Communicates with Service Managers, Technicians, and customers as needed. Serves as a back-up inbound call taker as needed.

Your Impact

  • Provides outstanding service to customers calling the dispatch team for service.
  • Responds to routine customer inquiries via live call or Email as needed.
  • Provides follow through on any special customer needs in a timely manner.
  • Responsible for handling escalated situations.
  • Follows established work procedures on rou...

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