Dispatch Clerk

Primary Responsibilities & Duties
Purpose of the position
The key focus of this role is to oversee the entire dispatch operation to ensure efficiency and a high level of customer service. Arranging the best possible delivery paths, liaising with the delivery contractors and maintaining high levels of morale are also imperative to this role.
This role will also manage all aspects of the Dispatch and Deliveries team from leadership, process improvement, change management, financial management and health & Safety.
Key Responsibilities & Duties
Answering dispatch enquiries from customers
Offer solutions to the customers' delivery problems
Arranging deliveries for customers
Dealing with customer enquiries over the phone
Offering solutions to customer problems and issues
Personal Skills & Qualities
Have at least 2 years' experience in a customer service role
Be a self-starter and driven to succeed
Be totally people focused and customer oriented
Have ...