Dispatch Associate

Overview

Our client has an opening for a BRIGHT, OUTGOING PERSONALITY to fill a crucial full-time seat of a DISPATCHER in our service department This person has an important role and must thrive in a fast-paced office environment handling a high volume number of calls, texts, and emails with both our field staff and our valuable clientele. We take pride in respecting one another while mixing lots of fun and jokes throughout your busy work day.

Responsibilities

• Real Time Debriefing
• Updating Incorrect Data in our CRM - Service Titan (equipment, tags, etc.)
• Adding in Sales Opportunity Tags
• Verifying GPS to Punch Times
• Computer focused and on internal administrative tasks and documentation within the system
• Prioritize and dispatch service calls to our amazing HVAC techs, plumbers, and electricians.
• Maintain and communicate the on-call schedule for service technicians.
• Maintain custome...