Dispatch Associate

Evaluate customer calls and match the right technician to every job.
Responsibilities
Evening coverage for customers and field technicians
Assist in data collecting and analysis
Meet daily revenue and sold-hour goals by prioritizing the most urgent and profitable calls.
Relay accurate information to technicians, ensuring proficient, quality customer experiences.
Manage the whereabouts and needs of every technician in the field.
Record the results of each service call and create report summaries for senior management.
Be professional and establish customer rapport, encouraging repeat business.
Respond to customer requests, resolving issues and promoting the brand.
Participate in training to boost sales and ensure quick, accurate dispatch of incoming orders.
Update customers throughout the day on the technician's progress.
Qualifications
Develop a proven track record in customer service.
IT competent; good typist and proficient with phone systems...