Dispatch Agent

Role:

• Be the contact person for customers and service technicians
• Administer and schedule service technicians in the field, taking into account
• product and customer knowledge as well as temporal and spatial availability
• Ensure customer satisfaction through compliance with agreed service level agreements while taking into account high economic efficiency
• Handle escalations
• Ensure service documentation and update if necessary

Requirements:

• B2 English
• Ability to work independently
• Quick comprehension

Benefits:

• Buddy program
• Onboarding program

Be part of Us:

Hemmersbach provides IT infrastructure services in more than 190 countries with 50 own subsidiaries. We deliver exclusively for the leading c...