Disability Services Intake Coordinator

Customer Care & Intake Specialist
Pay: $90,000 per annum + super
Location: Mount Gravatt, QLD
Employment Type: Full-time

Tradewind Australia is partnering with a growing disability services provider to recruit an experienced and people-focused Customer Care & Intake Specialist. This full-time opportunity sits within a national customer care team and plays a vital role in supporting NDIS participants to navigate their plans, achieve their goals, and feel genuinely heard and supported.

About the Role
As the Customer Care & Intake Specialist, you will be the first point of contact for new and existing participants, guiding them through intake, assessment and ongoing plan review processes. This is a relationship-driven role where strong communication, empathy and NDIS knowledge are essential.

You'll support participants to understand their plans, break down goals into practical steps, connect with ap...