Disability Case Manager

Position Overview

Hybrid role focused on making a meaningful impact on health and recovery. Join Sun Life’s Group Disability team to help Canadians achieve better health and sustainable recovery.

Job Responsibilities

• Assess and manage disability claims (short‑term, long‑term, and salary continuance) ensuring timely and fair resolution.
• Lead recovery planning by identifying medical and non‑medical factors, functional capabilities, and return‑to‑work readiness.
• Apply crisis intervention and rehabilitation techniques to support clients through challenging health transitions.
• Use data and analytics to inform decisions and identify trends in recovery and return‑to‑work outcomes.
• Build and maintain trust‑based relationships with clients, employers, and healthcare providers.
• Communicate with empathy and clarity, guiding clients through their absence and return‑to‑work journey.

Qualifications (What ...