Director, Support Operations

One (1) year of education, customer service or process improvement experience

Experience in leading and managing multi-functional teams to improve processes

Excellent communication skills (written, verbal, and listening)

Excellent interpersonal and organizational skills

Experience in using both qualitative and quantitative consumer information to drive customer satisfaction

Plans and coordinates overall program to assure excellent customer service in all areas; develops improvement programs based on identified customer service needs; analyzes and interprets customer service surveys’ works with directors, managers, and front line staff to achieve desired outcomes; repo...