Director - Support Engineering (Data & AI)

Overview

Technical Solutions Director - Spark/ML/AI at Databricks. The Director – Spark/ML/AI, Technical Solutions & Support will be responsible for building and leading a regional team of technical experts in Brazil, focused on resolving highly complex and long-running support cases raised by Databricks customers. This leader will oversee all Support Engineering operations during AMER/LATAM business hours with close alignment to global teams and will ensure 24x7 support coverage through coordination with other regions.

Key Outcomes

• Build and manage a high-performing regional team of Spark, ML, and AI Technical Solution Engineers in São Paulo (or another major Brazil hub).
• Hire, retain, and develop top talent, building a diverse, world-class support engineering organization.
• Coach and mentor regional support managers and future leaders, while driving structured training, technical workshops, and knowledge-sharing initiatives.
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