Director

'Director - Service Desk'.

Please send your across updated resume '[HIDDEN TEXT]'.

About the job

Job Summary:

The Director of IT Service Desk Operations will lead and oversee the IT service desk team, ensuring the delivery of high-quality technical support and customer service across the organization. This role requires strategic leadership, operational excellence, and a strong focus on enhancing user experience while optimizing service desk performance and efficiency. The ideal candidate will bring experience in digital transformation and AI-driven service desk automation, leveraging cutting-edge technology to improve service delivery and drive operational efficiency.

Key Responsibilities:

• Strategic Leadership:
• Develop and execute the IT service de...