Job Description
Job Description
Director, Process Innovation and AI Strategy (Finance)
Zendesk is seeking an individual to lead a high-impact transformation agenda across the CFO org—optimizing end-to-end processes, scaling automation (including AI), and elevating service quality and control. You will own the strategy, roadmap, and delivery of transformation excellence for all CFO org functions—partnering closely with respective SME’s, shared services teams, IT/Business Systems and cross-functional leaders. This role works directly with the Executive Steering Committee to align priorities, govern risk, and deliver measurable value.
This is a career defining opportunity where this role will foster ideation, AI exploration and drive real transformation across the CFO org.
Key Responsibilities:
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