Job Description
We are seeking a seasoned Lean Six Sigma Lead to elevate service delivery performance and drive enterprise-wide process excellence This role will be instrumental in optimizing delivery operations, embedding digital capabilities, and fostering a culture of continuous improvement across finance, risk, and advisory functions.
The ideal candidate combines deep Lean Six Sigma expertise with hands-on experience in service delivery management, process mapping, and technology-enabled transformation.
Responsibilities
Service Delivery Excellence
The ideal candidate combines deep Lean Six Sigma expertise with hands-on experience in service delivery management, process mapping, and technology-enabled transformation.
Responsibilities
Service Delivery Excellence
- Own and enhance service delivery frameworks across consulting support functions
- Monitor and improve delivery KPIs such as SLA adherence, turnaround time, and quality metrics
- Partner with delivery leads to identify performance gaps and implement corrective actions
- Drive client-centricity and operational agility across service lines
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