Director, Operations Learning & Development and Quality Programs

Job Purpose

The Director of Operations Learning & Development and Quality Programs provides strategic leadership and oversight for the following functions: learning and development, quality assurance, knowledge management, and executive customer service support, ensuring training design, delivery, and quality standards align with business and department objectives. This individual serves as a continuous improvement feedback loop, drawing insights from various quality results and partnering with leaders and engineers to make improvements to training, quality programs, processes, and technology, including ways and means to effectively garner associate engagement. The Director is responsible for developing and maintaining an effective training and associate development model that equips Operations associates with the skills, knowledge, and resources required to deliver accurate and timely service to customers.

Essential Responsibi...