Director of System Implementations

iCareManager is a HIPAA-compliant, SOC 2 Type II certified EHR and care management platform serving IDD, assisted living, and human services providers across 30+ states. We have been building technology that improves outcomes for individuals with disabilities since 2011 — and we are accelerating.

As we expand our provider base and deepen our AI-powered product capabilities, we are looking for an experienced Director of System Implementations to lead the team that turns new clients into long-term success stories.

Role Summary

The Director of System Implementations owns the full implementation lifecycle at iCareManager. You will lead a team of Implementation Specialists, drive operational excellence across all client onboardings, and serve as the connective tissue between our clients and our Product, Engineering, and Customer Success teams. This is a high-impact leadership role where your work directly shapes client outcomes, retention, and company growth....