Director of Solutions Engineering

Director of Solution Engineering

Position Summary

The Head of Solution Engineering is a senior leadership role responsible for building and leading Luminator’s technical pre‑sales, solution design, and field‑readiness organization. This leader ensures a seamless, high‑quality technical experience across the customer lifecycle—from early discovery and system design through deployment, training, and implementation before handoff to Support.

This role owns the strategy, structure, and performance of the Solution Engineering team, including Solution Engineers, Onsite Maintenance Technicians, and specialized technical resources supporting OEMs and agencies. The Head of Solution Engineering is accountable for elevating customer touchpoints, accelerating revenue, and strengthening Luminator’s reputation as a trusted, technically excellent partner.

Responsibilities will align to mutually agreed‑upon organizational needs. OKRs and supporting KPIs w...