Job Description
The Director of Quality Excellence drives continuous improvement across all departments of Conrad Bangkok through analyzing customer feedback, conducting daily quality audits, assisting with reviewing Brand Standards and Standard Operating Procedures, identifying top priorities for improvement, communication of information and facilitation of Quality Improvement Teams.
**What will I be doing?**
As a Director of Quality Excellence, you will be responsible for performing the following tasks to the highest standards:
-Performs Stay Experience analysis, FORBES training, daily audits, and prepares other Quality Assurance (QA) reports.
-Conducts and leads the Stay Experience and Quality Assurance meetings with all departments and is an active member of the Conrad Ambassador network.
-Identifies areas of improvements through trends and analysis of guest feedback from various guest engagement platforms (internal & external).
-Identifies areas of opportunity to enhance process...
**What will I be doing?**
As a Director of Quality Excellence, you will be responsible for performing the following tasks to the highest standards:
-Performs Stay Experience analysis, FORBES training, daily audits, and prepares other Quality Assurance (QA) reports.
-Conducts and leads the Stay Experience and Quality Assurance meetings with all departments and is an active member of the Conrad Ambassador network.
-Identifies areas of improvements through trends and analysis of guest feedback from various guest engagement platforms (internal & external).
-Identifies areas of opportunity to enhance process...
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