Director of Operations

About IntouchCX

IntouchCX is a global leader in digital customer experience management, back office processing, trust & safety solutions, and AI services. For over 25 years, we’ve scaled with soul, building trusted long‑term partnerships and empowering our people to drive positive change.

About The Job

As one of the world’s leading outsourcing companies, IntouchCX is seeking our next generation of leaders. We’re hiring a Director of Operations to be involved in all facets of contact center operations including hiring, training, quality control, reporting, performance optimization and partner services. Our ideal candidate is a fearless leader with a drive to deliver extraordinary results.

Responsibilities

• Drive “best practices” in all areas of responsibility
• Ensure proper planning, staffing, training and development is achieved across all teams
• Be responsible for ramp‑up drives and goals
• Create actio...