Job Description

About the Role

The Operations Director will oversee end-to-end healthcare BPO operations, ensuring service excellence, KPI achievement, and strong leadership across multiple teams.

This is a senior leadership role requiring hands-on experience in managing healthcare accounts within a BPO environment.


Key Responsibilities

  • Lead and manage healthcare BPO operations
  • Drive KPI performance, SLAs, and operational metrics
  • Oversee multiple teams and leaders
  • Ensure compliance with healthcare industry standards
  • Partner with senior stakeholders to deliver business goals
  • Strengthen operational processes and performance culture


Must-Have Qualifications

  • Currently holding a Director-level role
  • 2–3 years of experience in Healthcare BPO operations
  • Prove...

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