Director of Operations

What you'll do…

• To take overall responsibility for the day-to-day operation of the hotel, ensuring all operational departments deliver exceptional guest experience and commercial performance.
• To lead and inspire the Front Office, Housekeeping, Maintenance and Food & Beverage teams, ensuring operational excellence, strong collaboration and that guest expectations are consistently exceeded.
• To ensure that all hotel standard operating procedures, brand standards and service rituals are trained, embedded and consistently adhered to across all operational departments.
• To oversee the operational P&Ls, contributing to the annual budgeting and forecasting process, monitoring performance and ensuring departmental costs are effectively controlled.
• To own the hotel's operational quality performance, driving continuous improvement across guest satisfaction, brand audits, service standards and qua...