Job Description
Be the change agent in member experiences at Dialogue as the Director of Member Experience Strategy. Utilize innovative research to redefine Canadian healthcare delivery.
In this pivotal role, you will lead Aurora’s efforts in enhancing the member experience through data-driven insights and service innovations. Collaborate with cross-functional teams to establish narratives that inform strategic investments. Your strong background in research leadership and service design will help navigate complex member journeys and usher in a new era of care.
Key Responsibilities:
• Oversee and guide research within Aurora
• Synthesize findings into actionable organizational insights
• Drive MX improvements through effective roadmaps
• Innovate service delivery alongside clinical partners
• Cultivate a high-performing research team
Requirements:
• At least 8 years in related experience
• Minimum 3 years of managerial experience
• Strong narrative crafting skills from...
In this pivotal role, you will lead Aurora’s efforts in enhancing the member experience through data-driven insights and service innovations. Collaborate with cross-functional teams to establish narratives that inform strategic investments. Your strong background in research leadership and service design will help navigate complex member journeys and usher in a new era of care.
Key Responsibilities:
• Oversee and guide research within Aurora
• Synthesize findings into actionable organizational insights
• Drive MX improvements through effective roadmaps
• Innovate service delivery alongside clinical partners
• Cultivate a high-performing research team
Requirements:
• At least 8 years in related experience
• Minimum 3 years of managerial experience
• Strong narrative crafting skills from...
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