Job Description


Company Description

Why work for Accor?


Job Description
  • Ensures all training and development activities (department specific and general property training) are strategically linked to the organization’s mission and vision.
  • Identifies performance gaps and works with managers to develop and implement appropriate training to improve performance.
  • Aligns current training and development programs to effectively impact key business indicators.
  • Develops specific training to improve service performance.
  • Reviews comment cards, guest satisfaction results and other data to identify areas of improvement.
  • Develop and share training best practices.
  • Coordinates strategies across units to ensure cohesiveness and consistency.
  • Drives efforts to improve operational efficiencies across properties.
  • Translates business priorities into property Training strategies, plans and actions.
  • Partners with Director of H...

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