Job Description

The Role

:

As Director of Front Office, you will have oversight of our Front Desk, Bell Team, Switchboard, Concierge and Inhouse Reservations. The role is accountable for the people, quality and financial results of the Front Office Department. Delivering positive results with our Guest Services scores is paramount to the success of this position. The Director of Front Office position is considered a Department Head position within the hotel with a strong background in managing leaders, and several departments are required to be successful in this role. We commit to giving you the authority and resources required to be successful; achieving excellence is up to you.


Job Duties:

  • Oversee daily Front Office operations, including room assignments, billing accuracy, cashier balancing, credit compliance, and direct billing processes. Ensure Standard Operating Procedures (SOPs) are current, team members are trained, and standards are consistently ...

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