Job Description

Responsibilities:


  • Hire, train, retain and grow a team of talented engineers to create a scaled agentic engineering organization for a $1B USD/year revenue company




  • Lead a team responsible for the development and testing of AI Agents for B2B customer experience use cases in healthcare, financial services, retail and beyond, which will become part of the product and available to Five9 customers globally to use with their customers




  • Maintain expertise – through ongoing review of academic papers and competitive analysis of vendors – in the latest-and-greatest algorithms, techniques, and architectures for AI Agent design, and apply those to build best-in-class AI Agents




  • Interface with customers and customer facing teams to understand requirements and use cases for which the AI Agent needs to satisfy




  • Partner with the engineering team building the AI Agent plat...

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