Job Description
Lead client-facing technical services at Niagara College as the Director of Client Support Services. Benefit from strategic oversight of ITSM governance and operational excellence in a vibrant educational setting.
As the Director, you will join the ITS Management team at Niagara College's Welland Campus. This leadership role influences service desk operations, desktop technology management, and the maintenance of AV systems. You will ensure efficient service delivery to over 3,000 computers and 250 classrooms while leading a multi-disciplinary team.
Key Responsibilities:
• Oversee technical support for classrooms and meeting rooms
• Manage projects for client technology acquisition and renewal
• Establish ITSM standards for effective service delivery
• Develop multi-year technology roadmaps and budgets
• Direct the support of the College’s security technology infrastructure
Requirements:
• 7 years of progressive...
As the Director, you will join the ITS Management team at Niagara College's Welland Campus. This leadership role influences service desk operations, desktop technology management, and the maintenance of AV systems. You will ensure efficient service delivery to over 3,000 computers and 250 classrooms while leading a multi-disciplinary team.
Key Responsibilities:
• Oversee technical support for classrooms and meeting rooms
• Manage projects for client technology acquisition and renewal
• Establish ITSM standards for effective service delivery
• Develop multi-year technology roadmaps and budgets
• Direct the support of the College’s security technology infrastructure
Requirements:
• 7 years of progressive...
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