Job Description
Elevate customer interactions at CIBC as the Director of Contact Centre Technical Delivery. You will spearhead CCaaS solutions, ensuring seamless project implementations in Toronto’s vibrant banking environment.
CIBC is searching for an experienced leader to oversee technical delivery and integration of cloud contact center solutions. This director-level role requires a strong background in CCaaS and team leadership. You will manage relationships with various stakeholders while driving innovation and aligning projects with CIBC's strategic goals.
Key Responsibilities:
• Oversee complete technical delivery of CCaaS projects
• Lead and coach high-performing teams in technology
• Build strong relationships with internal partners and vendors
• Facilitate solution design across multiple workstreams
• Support pre-sales activities, monitoring industry trends
Requirements:
• 10+ years in technical architecture and project management
• Experience with CCaaS/cloud s...
CIBC is searching for an experienced leader to oversee technical delivery and integration of cloud contact center solutions. This director-level role requires a strong background in CCaaS and team leadership. You will manage relationships with various stakeholders while driving innovation and aligning projects with CIBC's strategic goals.
Key Responsibilities:
• Oversee complete technical delivery of CCaaS projects
• Lead and coach high-performing teams in technology
• Build strong relationships with internal partners and vendors
• Facilitate solution design across multiple workstreams
• Support pre-sales activities, monitoring industry trends
Requirements:
• 10+ years in technical architecture and project management
• Experience with CCaaS/cloud s...
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