Director, Life & Disability Services Excellence

Position Type

Permanent

Job Overview

Reporting to the Vice President, Life & Disability, the Director, Life & Disability Services Excellence is accountable for defining and maintaining quality standards, curated care pathways, and quality frameworks that guide day‑to‑day decision‑making across Life & Disability. The Director establishes disability management and quality guardrails that enable operational teams to act early, act consistently, and move claims forward with confidence, balancing claimant outcomes, defensibility, and financial performance across Short‑Term Disability (STD), Long‑Term Disability (LTD), Life, Critical Illness (CI), quality, and appeals.

Responsibilities

People Leadership

• Provide leadership and direction to teams responsible for Life and Critical Illness medical consultants and training teams to ensure consistent disability management judgment and sustained capability development.