Director, HR Operations - Service Delivery

Summary of the Role:

As a Director, HR Operations - Service Delivery, you will lead a global team located in multiple countries focused on operational excellency, efficiencies and driving customer support through managing our service delivery model to over 40,000 Western Digital employees and leaders. This role leads the team that is on the front line responding to employee inquires as well as evolving and streamline workflows, customer service and increasing overall effectiveness and efficiencies across HR operational processes. This role reports to the Senior Director of HR Experience and Operations. 

Job Responsibilities and Role Accountabilities:

• Strategic Planning and Execution

  • Develop and implement operational strategies aligned with organizational goals.
  • Define service delivery frameworks and performance standards.
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