Job Description

Details:


Position Title

Director

Location

Gurgaon/Mumbai

Department

Managed Services

Experience

10+ years post Qualification experience

Qualification

CA



Roles & Responsibilities:

  • Provide leadership to large team with overall responsibility for client service delivery
  • Prior experience in outsourcing sector in share service, industry preferred
  • Effectively liaise with internal stakeholders – Operations team, IT, HR etc. and client stakeholders for timely completion of activities
  • Engage with client stakeholders and operations team in identifying and implementing process, automation initiatives, effectively monitor transition activities etc. to drive overall efficiency
  • Effectively handle client escalations & drive performance improvement
  • Ability to upsell and cross sell other services and solutions to...

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