Job Description
**About the Role:**
**Grade Level (for internal use):**
13
S&P DIGITAL TECHNOLOGY SERVICES - Corporate
The role: **Director – Enterprise Service Experience**
**Location:** Princeton, NJ (Hybrid - 2 days per week onsite)
The **Director – Enterprise Service Experience** will lead the strategy, design, and execution of a next-generation service model that delivers **seamless, end-to-end support and fulfillment experience** for employees across the enterprise.
This role operates at the intersection of **user support, service operations, and experience design** , ensuring that all employee interactions—from incident resolution to service requests and ongoing support—are delivered through a **frictionless, intelligent, and AI-powered ecosystem** .
The leader will drive a shift toward **proactive, predictive, and highly automated service operations** , while maintaining world-class reliability, responsiveness, an...
**Grade Level (for internal use):**
13
S&P DIGITAL TECHNOLOGY SERVICES - Corporate
The role: **Director – Enterprise Service Experience**
**Location:** Princeton, NJ (Hybrid - 2 days per week onsite)
The **Director – Enterprise Service Experience** will lead the strategy, design, and execution of a next-generation service model that delivers **seamless, end-to-end support and fulfillment experience** for employees across the enterprise.
This role operates at the intersection of **user support, service operations, and experience design** , ensuring that all employee interactions—from incident resolution to service requests and ongoing support—are delivered through a **frictionless, intelligent, and AI-powered ecosystem** .
The leader will drive a shift toward **proactive, predictive, and highly automated service operations** , while maintaining world-class reliability, responsiveness, an...
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