Director, Engineering (ECS)

Primary Role:

As the Director, Engineering (Enterprise Customer Support), you will be dedicated to resolving technical issues encountered by our clients and work with a team of software developers within the production support function. Your role will involve close collaboration with internal departments to ensure the successful deployment of applications and the delivery of outstanding customer support. Additionally, you will be instrumental in coaching, growing, and mentoring our engineering teams, driving product roadmap initiatives, and ensuring product delivery and integrity.

What you'll do:

• Lead the design, development, testing, and deployment of customer support requests, by leveraging ticketing systems, knowledge bases, and other tools.• Identify opportunities to improve the efficiency, scalability, and performance of our application.• Implement robust testing strategies and quality assurance processes to ensure the reliabili...