Director Ecom Operations EM

Purpose & Overall Relevance for the Organization

The Director eCommerce Digital Operations EM is responsible for leading and optimizing the full end-to-end Digital Operations for Emerging Markets, ensuring operational excellence, scalability and efficiency across the key functions that keep the digital business running: Customer Service, Post-Order Operations, Platform Operations and Campaign Operations.
The role acts as Site Lead for the full eCommerce teams based in Gurgaon, India, leading by example, building culture and engaging the teams on the ground. It drives operational performance, consumer satisfaction and commercial outcomes through continuous improvement, effective governance and cross-functional collaboration. As a key leader within the eCommerce organization, the Director ensures that operational processes, capabilities and technologies, increasingly powered by automation and AI, support sustainable growth, resilience and a best-in-clas...