Director Datacenter Operations

Be a part of our organization supporting hyperscale distributed infrastructure for the cloud. We’re looking for an experienced leader, with strong people management experience, business acumen and a well-rounded IT technical ability (at scale) to lead the teams responsible for supporting the infrastructure of our complete cloud services offerings.

As a member of the Cloud Hardware support organization, you will be responsible for leading a team of Datacenter Technicians and/or Field Engineers assigned for delivery of on-site support, installations, proactive services in a defined territory and/or data center sites. Focuses to meet the required service levels 24x7, improve and drive customer satisfaction, identify business opportunities and mitigate any operation gaps. The role involves significant communication at all levels internally and externally. A primary point of contact responsible for facilitating and providing advice and assistance on diverse situations and escal...