Director, CX Technical Advisory

The Challenge

As the Director of CX Technical Advisory Services (INTL), reporting to the VP of Customer Experience, you will lead a talented team of 10-12 Technical Advisors, driving impactful customer and partner engagements that help our clients achieve their strategic goals. Combining leadership with deep technical and functional expertise, you'll coach and develop your team, ensure alignment with OneTrust's business objectives, and optimize engagement processes to deliver meaningful results. You'll also drive Team Practice Development, continuously evolving team strategies, processes, and content to meet customer needs and improve the effectiveness of customer success initiatives.

Key Responsibilities

• Leadership & Team Development:

• Lead, mentor, and develop a high-performing team of Technical Advisors, providing clear guidance and support in delivering exceptional service.

• Fo...