Director, Customer Operations - EMEA Region

Description

Director of Customer Operations, EMEAHoofddorp, NetherlandsThis position reports to the VP of Customer Excellence and will be responsible for managing all operational and customer success capabilities in support of the EMEA region while collaborating directly with customers and sales and supply chain leaders to meet the growth initiatives of the region. These operational capabilities include customer service, key account management, order management, logistics, demand planning and administrative leader will effectively work between the sales & operation organizations of the company to service partners and end customer needs.Responsibilities

Manage the daily operations staff in the Hoofddorp InVue office.

Establish process and procedures, and revise when necessary for changes in business.

Ensure the customer is serviced full cycle (inquiry to after delivery support) to the expectation of the customer as well as In...