Director, Customer Experience

Job Title: Director, Customer Experience

We are a global engagement marketing agency that creates human‑centric touchpoints that unleash the power of people to deliver innovation and growth.
Firm believers in the power of building community since 1987, we are helping brands, associations and not‑for‑profit organisations solve their key people challenges through our core expertise: Live & virtual events, Strategic & digital communications and Consulting & community solutions.
We are an independently owned agency, headquartered in Geneva, Switzerland, with a global presence of 60 offices in 31 countries.

Job Description:

JOB OBJECTIVE

The position serves as a member of the MCI USA Convention Division. The Director of Client Experience (DCE) establishes and maintains strong client relationships for assigned clients. The DCE serves as a critical and strategic liaison between the client and MCI's internal departments. The DCE identifies custom...