Director, Customer Care

Overview

Our client, a global leader in industrial equipment solutions, is seeking a Director, Customer Care to lead and elevate their national service operations. This senior leadership role is responsible for overseeing customer care, technical service, spare parts, and field service teams, while driving after-sales growth and delivering an exceptional customer experience. As a key member of the leadership team, you will own P&L performance, optimize service delivery, and implement strategies to enhance customer satisfaction and revenue.

Key Responsibilities

• Lead, coach, and develop a high‑performing Customer Care team
• Drive service strategy and after‑sales revenue growth
• Oversee field service, technical support, and spare parts operations
• Manage P&L, budgets, KPIs, and forecasting
• Strengthen customer relationships and ensure service excellence
• Collaborate with global teams and support digital tr...