Job Description

Job Title: Director - CRM & Field Systems
Location: Cambridge, Massachusetts (On-Site)

Job Summary: We are supporting a company seeking a hands-on leader to guide CRM operations, governance, and platform enhancements across its commercial field organization. Our team is looking for someone who can partner closely with business and technical stakeholders to translate priorities into clear requirements, steady execution, and high-quality delivery.


Responsibilities:

  • Lead CRM governance, release planning, change management, issue prioritization, and platform health for the field organization.
  • Manage the CRM support team with clear direction, prioritization, coaching, and execution oversight.
  • Gather business needs from stakeholders and document functional and technical requirements, user stories, process flows, and acceptance criteria.
  • Partner with IT, external vendors, and cross-functional teams...

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