Director, Contact Center

We Put the World on VacationTravel + Leisure Co. is the world’s leading vacation ownership and travel membership company, with a dynamic and growing portfolio of resort, travel club, and lifestyle travel brands. Our dedicated associates help the company achieve its mission to put the world on vacation. Innovation and growth keep our work interesting and fun. Every day is a chance to learn something new and turn vacation inspiration into exceptional experiences for millions of travelers worldwide.POSITION REPORTS TO:Vice President - Consumer FinancePOSITIONS REPORTING TO THIS POSITION:Manager – Contact CentreAssistant Manager – Contact CentreKEY RELATIONSHIPS:Consumer Finance Finance WDAP & CWSP ITLegal & ComplianceSales and Sales Administration teams Customer CarePRIMARY OBJECTIVES:At Travel and Leisure, our vision is to put the world on vacation. In your position as Contact Center Director, you are responsible for leading the contact centre function with ultimate accountability for co...