Director, Client Support

Are you looking for an opportunity where your experience in team management and customer support will be put to good use? Are you looking for a new and exciting challenge that will fulfill your sense of accomplishment? Dare to take the leap and come take up the challenge within our growing company.

ROLE SUMMARY

The Director, Client Support is responsible for leading the customer support team with a focus on putting the customer at the centre of the team's concerns. They will be responsible for ensuring that the company's support commitments and obligations are met and that customer satisfaction targets and performance indicators are achieved.

While listening carefully to customer needs, you will be responsible for implementing best practices in customer service and continuous improvement while ensuring the participation and mobilization of your employees.

Responsibilities

MORE SPECIFICALLY, YOUR ROL...