Director Client Strategic Accounts – AdminAdvantage

The Director Client Strategic Accounts – AdminAdvantage is responsible for overseeing the post-sale client relationship management for Manulife’s Group Benefits (GB) outsourced administration services (AdminAdvantage). This role is crucial, as it puts you at the forefront of the client relationship, particularly with key accounts, fostering and maintaining senior sponsor relationships. Manulife’s outsourced administration services offer Canadian employers the ability to outsource the administration of their group benefits plans, streamlining benefits administration and enhancing the overall client experience.

This role leads a team of client relationship management professionals, known as Client Service Specialist (also known as Service Owners), who build and execute service strategies tailored to their client portfolio. A key deliverable for the Service Owner team is the execution of detailed plans to ensure events such as annual benefits reenrollment run smoothly for both Pl...